1. RETURN & REFUND POLICY

Last updated: 14 October 2026

At BORN FORGED, we want you to shop with confidence.

This Return & Refund Policy explains our voluntary 30-day change-of-mind returns policy and your rights under the Australian Consumer Law.

BORN FORGED is operated by CATENA GROUP LLC.

1.1. Our 30-Day Return Policy

We accept eligible change-of-mind returns requested within 30 calendar days of the date you receive your order.

To qualify for a change-of-mind return, the product must:

• Be unused and unworn.
• Be in its original condition.
• Include its original packaging, labels and accessories.
• Be accompanied by proof of purchase.

We may decline a voluntary change-of-mind return if these conditions are not met.

These requirements do not apply where they would restrict your rights under the Australian Consumer Law.

1.2. How to Request a Return

To request a return, contact our customer support team at:

support@bornforged.com

Please include your order number, the item you wish to return and the reason for your request.

Our team will provide return instructions and the appropriate return address.

Do not send products to our registered business address unless our support team specifically instructs you to do so.

Returns sent without following the provided instructions may experience delays.

1.3. Change-of-Mind Return Shipping

For voluntary change-of-mind returns, customers are responsible for return shipping costs.

We recommend using a tracked shipping service.

Customers are responsible for ensuring that change-of-mind returns reach the designated return location.

Where a product fails to meet a consumer guarantee, our obligations concerning reasonable return costs will be determined by the Australian Consumer Law.

1.4. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrect or otherwise does not meet applicable consumer guarantees, please contact:

support@bornforged.com

Include your order number and a description of the problem.

Photographs may assist us in reviewing the issue, but providing photographs is not a condition of exercising your statutory consumer rights.

We will assess your request and provide an appropriate remedy in accordance with applicable law.

1.5. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Your statutory consumer rights are separate from our voluntary 30-day change-of-mind returns policy.

The 30-day period does not limit the time within which you may exercise rights under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.

1.6. Refunds

Once an eligible change-of-mind return has been received and assessed, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method.

We aim to process approved change-of-mind refunds within 10 business days after completing our assessment.

The time taken for funds to appear in your account may depend on your payment provider.

Where a refund is required under the Australian Consumer Law, we will provide it within the timeframe required by law.

1.7. Exchanges

Change-of-mind exchanges may be available depending on product availability.

Please contact us before returning an item for exchange.

Any right to a replacement under the Australian Consumer Law applies independently of our voluntary exchange arrangements.

1.8. Sale and Promotional Items

Products purchased during sales or promotional offers remain covered by the Australian Consumer Law.

Any restrictions on voluntary change-of-mind returns for particular products will be clearly disclosed before purchase.

1.9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests where reasonably possible.

Once an order has entered fulfilment or dispatch, cancellation may no longer be possible.

This does not affect any rights available under applicable consumer protection laws.

1.10. Contact

BORN FORGED
Operated by CATENA GROUP LLC

Email: support@bornforged.com

Registered business address:

5830 E 2nd St, Ste 7000 #38020
Casper, Wyoming 82609
United States

Website: https://bornforged.com